“Peak Amplify has been instrumental in driving real-time visibility across our entire contact center operation. The wallboards and analytics empower our executives and frontline teams by providing insight into customer experience and team performance. This transparency enables us to respond proactively to member needs, reduce pressure on our agents, and continuously improve both member and employee outcomes. By integrating Peak Amplify with Webex Contact Centre, we deliver truly exceptional, data-driven service for BankVic stakeholders.”

“We had a complex set of requirements to deliver on a government project. Some of the requirements were not achievable out of the box with Cisco. Peak Amplify was able to integrate with both our internal product set and other off-the-shelf products, and provide the glue to enable our service. I have had nothing but a good experience working with Peak.”

“Peak Amplify helps us ensure our customers receive exceptional service with timely, direct, and accurate information. After just a few months, we have significantly enhanced our customer experience and team performance – reinforcing our commitment to excellence. The Peak team has worked closely with us, even developing and releasing new features requested by our business in a short timeframe. I recommend adding Peak Amplify to any Webex Calling deployment.”