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Real-time wallboard visibility for Webex Contact Centre
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Real-time wallboard visibility for Webex Contact Centre
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Overview Effective call management is essential for improving customer experience and operational efficiency. In response to valuable insights gathered through our customer innovation feedback loop, our latest Peak Amplify update introduces a dynamic colour-coding feature. This enhancement instantly indicates when
"What we appreciated most about the Peak team was their capacity to be calm when under a great deal of pressure, be considered in their responses, and to make us confident that they had the capacity to respond to our needs."
Abigail
"We had a complex set of requirements to deliver on a government project. Some of the requirements were not achievable out of the box with Cisco. Peak Amplify was able to integrate with both our internal product set and other off-the-shelf products, and provide the glue to enable our service. I have had nothing but a good experience working with Peak."
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