At Peak Amplify, we’re committed to delivering innovative solutions to help organisations manage customer experience and agent performance more effectively. As a specialised Cisco Solution Partner on the Webex App Hub, we’ve already helped how organisations track and improve performance with our Wallboard and Analytics products for Webex Calling.
We’re excited to introduce our latest offering: Peak Wallboard for Webex Contact Center.
Delivering exceptional customer service requires more than just basic reporting tools. Real-time insights are essential for maintaining high service standards, empowering agents, and making data-driven decisions that improve customer satisfaction. With Peak Wallboard for Webex Contact Center, organisations can proactively manage their contact centre operations and take their Customer Experience (CX) and Agent Performance to new heights.
Why Real-Time Visibility Matters
In the contact centre industry, timing is everything. Delays in response times, unmanaged call queues, and missed service levels (SLAs) can negatively impact customer satisfaction. That’s where real-time visibility makes a difference. Peak Wallboard provides a live view of key performance metrics across your contact centre, allowing supervisors to dynamically respond to changing circumstances before customer experience is affected.
By offering a comprehensive, visual dashboard that can be accessed from a large-screen wallboard display, the Webex App or your Webex Contact Centre Agent Desktop – Peak Wallboard for Webex Contact Centre empowers Agents and Supervisors with the metrics they need to deliver exceptional service at all times.
Unlock the Power of Data with Peak Amplify
The launch of Peak Wallboard for Webex Contact Centre comes at an important time when businesses across industries realise the importance of leveraging data to enhance customer interactions. This isn’t just about reactive problem-solving; it’s about making proactive adjustments in real-time to improve both customer experience and agent performance.
With Peak Amplify, you’re not just investing in technology—you’re investing in a flexible, user-friendly solution designed to drive performance, increase operational efficiency, and empower your teams with the metrics they need to succeed.
The Future of Customer Experience Management
As customer expectations continue to rise, the demand for efficient, responsive contact centres has never been greater. Tools like Peak Wallboard for Webex Contact Center allow businesses to be more agile, providing real-time alerts and actionable insights that can prevent minor issues from turning into major service disruptions.
Peak Amplify’s Wallboard for Webex Contact Center represents the future of CX management. By giving teams the ability to monitor queues, track agent performance, and receive visual alerts when service levels drop, businesses can stay one step ahead and deliver the kind of high-quality service that keeps customers coming back.
Ready to Take Your Contact Centre to the Next Level?
With Peak Wallboard for Webex Contact Center, your business can move from reactive to proactive customer service, empowering agents and supervisors with the tools they need to improve performance and deliver seamless customer experiences. Visit our product page to learn more about how our Wallboard solutions can transform your operations, request a free trial or contact us to discuss how Peak Amplify can support your organisation.