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Wallboard for Webex Calling is a cloud-based add-on for Webex Calling that provides real-time and historical visibility for your contact centres and back office teams. It enables you to measure and manage Customer Experience and Productivity, regardless of whether your team is working from home, mobile, or in the office.

Peak Analytics Peak Analytics is a comprehensive tool designed to analyse and interpret data from your contact centres and back office operations. It helps you gain insights into performance metrics, identify trends, and make data-driven decisions to improve overall efficiency and customer satisfaction.

Back Office Endpoints refer to the devices and systems used by administrative and support staff in your organisation who handle internal operations and processes. These can include computers, telephones, and other communication tools.

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